The ProTactiX Front Office System
Every New Lead Answered, Qualified, and Booked.
Even at 9pm on a Saturday!
ProTactiX Front Office answers your phone, texts and website chat around the clock. It qualifies the lead, books the appointment on your rep's calendar, and keeps it there with confirmations and reminders. Powered by Jade AI. Built and managed by us.
The lead you miss is the job your competitor gets.
A homeowner with a leak doesn't leave a voicemail and wait. They call the next contractor on the list.
Most contractors lose leads the same few ways:
The phone rings while you're on a job, on another call, or asleep
Demand spikes and the call volume triples overnight
Someone fills out a form at 11pm and hears back two days later
The office is closed Friday afternoon through Monday morning — and that's often when customers are free to call
You already paid for those leads. They just didn't get answered.
One System From First Call To Booked Appointment
1) she answers
Phone, text or website chat — answered in seconds, 24/7. No voicemail, no "we'll get back to you."
2) she Qualifies
Service, service area, owner, timeline. Leads that aren't a fit are handled politely and kept out of your pipeline.
3) she Books
Real openings from your reps' calendars, booked on the spot, with confirmations and reminders after.
If it needs a person, it gets a person.
An emergency, an existing customer, an upset caller, a commercial project — during business hours Jade transfers the call to your team and says so out loud. After hours she takes the message and lets them know it's going to your team. She never hands off silently.
Reading about Jade isn't the same as hearing Jade
Go ahead and be difficult. Interrupt her, ask what it costs, tell her you're not interested.
She's the same Jade your customers would get.
Comparison
Jade isn't better at everything than a good office manager.
She's better at the part that costs you jobs — being there every single time the phone rings.
WHAT'S INCLUDED IN PROTACTIX FRONT OFFICE
VOICE, TEXT, WEBSITE CHAT, FACEBOOK & INSTAGRAM
one assistant answering, qualifying and booking 24/7 from all your marketing channels
YOUR REPS' CALENDARS
appointments rotate across reps; Google or Outlook sync
CONFIRMATIONS, REMINDERS & NO-SHOWS
reminders before, a reschedule message after a no-show
REP & OFFICE ALERTS
the rep gets the details; the office gets what's urgent
ONE PIPELINE for Every lead
calls, texts, chat, Facebook, Instagram and web forms in one place, with where each lead came from
BUILT AND MANAGED BY US
including the carrier registration to text legally
TESTIMONIALS
What our clients are saying about working with ProTactiX
"Proud to work with this Veteran owned and operated company. Luke is a true professional and is an expert at identifying opportunities for our small business."
- Joe Montgomery
"ProTactiX has been a game changer. Partnering with Luke allows us to focus our time and energy on Golf Instruction! I would recommend his services to any small business that doesn't want to be bogged down with technology...."
- Jason Eberle
"His marketing platform is incredibly user-friendly, and his expertise in optimizing for conversions has already made a huge difference. Highly recommend!"
- Ella Morin
STILL NOT SURE?
Frequently Asked Questions
Does it sound like a robot?
No. But Jade doesn't pretend to be a person either — she introduces herself as your virtual assistant. Homeowners get a straight answer fast, which is what they actually want.
What if someone insists on talking to a person?
She hands them off. During business hours, phone calls transfer to the number you choose, and texts and chats go to your office. After hours she takes a message and passes it to your team.
Will she quote prices or make promises?
No. Jade is built not to quote, estimate, diagnose the roof, promise timelines, or speak to things she shouldn't. She answers, qualifies, and books. You sell the work.
Does she handle existing customers?
No. Warranty, billing and current-job questions go straight to your team.
What if we already have someone answering the phone?
Then Jade covers what they can't — nights, weekends, storm weeks, and the calls that come in while they're already on the line.
How long does setup take?
About 14 days from kickoff for phone and website chat. Texting turns on once the carriers approve your registration, which can take longer and is out of everyone's hands.
Do we have to switch software?
No. Front Office handles everything up to the booked inspection. You keep running estimates and jobs in the software you already use.
What does it cost?
Depends on how your business is set up — how many reps take appointments, how many locations, how your scheduling works. We'll cover it on the call.
Ready to learn more?
See how Front Office works for your business.
Book a 45-minute call. We'll look at how leads come into your business right now, where they're falling through, and whether Front Office is worth doing. If it's not a fit, we'll tell you.
